The culture of call centre has become extremely popular in India. With a rapid growth in the past decade, India has become a hub of the call centre industries captivating millions of youngsters in the job. Since getting a job in a call centre is easy and doesn’t require the applicant to be highly-qualified, the inflow of the applicants is much. Although the growth of the call centre industry in India is impressive, it hasn’t yet been able to surpass the developments of the US and UK markets. But the opportunities for the unemployed are many.
What’s most important in a call centre? The agent couldn’t be seen but only heard. And that gives the applicant an area to focus effectively upon and enhance that is the language and voice. And it doesn’t even matter if the agent has a squeaky (not too much) voice until he has a good command over the language. Also if he’s a good learner and correctly scratches the surface of the script, then the agent could enter the call centre with his chest beefed-up. Preferably, the India call centre operating in the English language are dominant throughout the nation. However, it doesn’t rule out the fact that there is an abundance of the call centre available that operate in the regional dialects as well.
The burnout rate
Bangalore, that is known to be India’s largest IT hub, is a provider of more than 2 lakh jobs alone. This considerable figure of employment in call centre adds up to the overall existence of the industry in India. And since a job in the call centre is no sushi to be enjoyed with a bliss, the burnout rate is higher. The job involves the strenuous activity of continuous calling and answering the phone calls and feeding the customers up with the meaningful information.
70% of the people that are involved in reputed India call centre are under the age group of 20-30 years. And as this particular section of the society strives to explore more, they easily get drained of the job. But this is not something negative as the number of months an agent works in a call centre doesn’t matter but the quality of his work actually does. And since every newcomer, in order to stay and earn, gives his all-time best. Hence, the service of the Indian call centres is unexceptional.
Training for the optimum results
When a call centre approves of an applicant to be a part of the service, it is consciously aware of the pros and cons that come along with it. The namesake of the call centre service providing facility entirely depends on the agent’s performance and the kind of vocabulary he uses. Hence, the agents at Indian call centres are given weeks of training before handing them the headset over.
In other words, the agent has to earn the fortune to move from the training floor to the calling floor and start working for the company. Such kind of customized preparation ensures that the deliverance would be outstanding and would incur profits for everyone involved in the process.
The importance of customer service
The Indian market has expanded greatly over the past decade. The advent of MSMEs in India has increased the market space as well as the business operations in India by a significant amount. Surprisingly, the fierce competition between these rapidly-growing business entities has made them enthusiastic to invest in the call centre services. Each organization, in the quest to make their customers happy, heavily rely on the call centre services. And they often get what they deserve that is a high customer satisfaction and retention rate.
The call centre industry is booming in India and accounts for the most preferred part-time as well as full-time jobs by the youngsters of the nation. As of now, not only the domestic companies but the overseas clients also invest in the Indian call centres as they are the most reliable ones. Besides providing the result-oriented services, the call centres in India also cost less as compared to any other call centre service provider throughout the world.